Shipping policy

Shipping Policy

Processing Time
Orders ship within 1–3 business days (Monday–Friday, not including holidays). You’ll get a confirmation email with tracking as soon as your order ships.

During busy times, like holidays, sales and new drops, processing may take a little longer. We’ll let you know if there’s a delay.

Shipping Rates & Delivery
We currently ship within the United States only. Shipping costs are calculated at checkout based on your order and location.
[Optional: Free standard shipping on orders over $___.]

Once shipped, most orders arrive within 3–7 business days, depending on your location and the carrier.

Free Local Pickup
Live in the Dana Point area? Choose local pickup at checkout and skip the shipping fee. We’ll email you to arrange a pickup time once your order is ready.

Tracking
Every order comes with a tracking number. If your tracking hasn’t updated in several days, email us and we’ll look into it.

Lost, Stolen or Damaged Packages
We’re not responsible for packages marked delivered that are lost or stolen, but we’re happy to help you file a claim with the carrier. If your order arrives damaged, email us within 7 days of delivery with your order number and a photo, and we’ll make it right.

Address Errors
Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update it as long as the order hasn’t shipped yet. Orders returned to us because of an incorrect address will need to be reshipped at the customer’s cost.

Questions?
Email us at Spursandsaddlesco@gmail.com