Refund policy

Returns & Exchanges

We want you to love your Spurs and Saddles pieces. If something isn’t quite right, you can return or exchange it within 14 days of delivery.

Eligibility

  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Returns must be requested within 14 days of the delivery date (or pickup date for local orders).
  • We can’t accept items that show signs of wear, washing, odors or damage, or that are missing tags. We’ll send those back to you.

Final Sale Items
All sale and discounted items are final sale and can’t be returned or exchanged.

How to Start a Return or Exchange

  1. Email us at allierichter@gmail.com with your order number, the item(s) you’d like to return, and whether you’d like a refund or an exchange.
  2. We’ll reply with return instructions and the return address.
  3. Ship your item(s) back within 7 days of receiving our instructions.

We can’t accept items sent back without contacting us first.

Return Shipping
You pay the cost of return shipping. Original shipping charges are non-refundable. We recommend a trackable shipping service, since we can’t be responsible for returns lost in transit.

Refunds
Once your return arrives and we’ve inspected it, we’ll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show the refund.

Exchanges
Need a different size or color? Exchanges depend on availability. If the item you want is out of stock, we’ll give you a refund instead.

Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We’ll make it right at no cost to you.

Local Pickup Orders
Returns for local pickup orders in the Dana Point area can be dropped off by arrangement. Email us to schedule.

Questions?
Reach out anytime at Spursandsaddlesco@gmail.com.